Confirmed Service Customer
Completely honest this message is just so that management is aware how things are ran when they aren���t Around. Purchasing my vehicle from Nikki Abraham a few months back was the best car buying experience I���ve had by far. So I expected the same with the service department. I was sadly mistaken. The oil change was really fast and I thought wow that���s great well, walking up to my car realized there was a reason it was so fast. They rushed it out of there. They didn���t even wash my car. When I pointed it out to the service worker at the desk, he said well look your cars really clean if we wash it it���ll have spots all over it. I was like are you kidding me? This cars filthy how is this clean? I said I guess I���ll have to do it myself goes back to saying if you want something right do it yourself? I shouldn���t even have expected it. But I feel like it was a rush job. Then I checked my tire pressure on the way home sure enough they didn���t even fill my tires. Now I���m questioning. Did they even top off my fluids? And it says it was only a $50 change it was reduced to zero because it was my first oil change but I bet you if I was going to pay for this oil change they would���ve charged a lot more than $50 so now I have to go check my fluids. Go wash my car by hand or pay for a car wash and go get my tires filled up. If I wanted that kind of service, I would���ve just went closer to home and got my oil Change at Dealer not driving all the way to Elyria. So I guess it���s not worth traveling there if you���re gonna have to do half the services yourself anyhow. Great sales team, but the service dept definitely needs an overhaul.
Lindsey B.
AVON LAKE,
OH
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Business Response
Thank you for sharing your feedback. It is important to us that we satisfy every customer and we appreciate you bringing this issue to our attention. We are concerned about this issue and would like the opportunity to address it. Please be sure to contact us at your earliest convenience. We look forward to speaking with you.
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