Confirmed Service Customer
My 2019 GMC was experiencing episodes of over heating, no codes were thrown, just a warning on the screen with the gauge headed to hot. I first took my vehicle to Joyce Buick-GMC dealer, where they charged me a fee for diagnostic testing, could not find anything wrong, except too much coolant in the system, drained it to the correct level. This was on a Friday (June 21st), but on Sunday (June 23rd), once again, my vehicle over heated. I called Joyce Buick-GMC on Monday, where I made arrangements to bring in my vehicle. Meanwhile, my vehicle on the drive in, was "not" over heating, but that is the mystery. It overheats, then fine, then overheats, then fine. Once I got to the service department, they checked for any codes and asked for $190 to do a diagnostic test. I already paid for one on Friday. From talking with a couple other mechanics that weekend - it was suggested that it could either be a thermostat or a cooling sensor issue. I asked Joyce Buick-GMC if they would just put in a thermostat, but was told no. It could be a variety of issues, bring it back when it is over heating. I asked again, could they just humor me and install a thermostat, I will take responsibility if that doesn't correct it - I was told no. Thermostats throw a code, and there is NO code appearing. I need a dependable vehicle, one I can trust to be driveable, because I am in real estate. I was talking with a wonderful car salesman, Bob, at Abraham Buick-GMC where we discussed what was going on with my Terrain. We went to the service area where Kevin listened, asked when I could bring my vehicle in. I currently was at this dealership for my mother's car being serviced for a cabin air filter, so I responded as soon as her car is done, I would drive my Terrain over. A new thermostat was installed, along with a pressure test (?) and my Terrain has been just fine. No over heating issues since. The service department at Abraham Buick GMC has my sincerest appreciation for listening and honoring my request to install a thermostat, even when no code was showing. Big thank you!!!
Carla H.
SHEFFIELD VLG,
OH
![2019 GMC Terrain 3GKALTEX8KL215462](https://inv.assets.ansira.net/evox/color_0640_032/13262/13262_cc0640_032_G35.jpg)
Business Response
Hi, we are so happy to read such a great review about Abraham Buick-GMC, INC.! Feel free to reach out to us if you need anything. Have a wonderful day.
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